PureAlarm - Support

1. Contact Support

Support Page: https://purealarm.top/purealarm/techSupports.html

Privacy Policy: https://purealarm.top/purealarm/privacyPolicy.html

Typical response time: 1-15 business days.
For your convenience, you can also reach us by email at dominolamp@qq.com. We strive to respond as soon as possible within the stated timeframe.

When contacting support, please include:

• Device model (e.g., iPhone 15)
• iOS version
• App version
• Steps to reproduce the issue
• Screenshot/screen recording if available

2. App Overview

PureAlarm is a utility app focused on reliable alarms and flexible repeat scheduling.

• Standard one-time and repeating alarms
• Advanced repeat modes (custom interval, specific dates, shift patterns, under-24-hour repeats)
• Local notifications for alarm reminders
• Subscription-based premium features

3. Quick Start Checklist

If alarms are not ringing as expected:

1. Open iOS Settings > Notifications > PureAlarm, and allow notifications.
2. Ensure Focus / Do Not Disturb settings are configured as desired.
3. Confirm the alarm is enabled in the app.
4. Check sound settings (ringer volume, ringtone selection, mute switch behavior).
5. Reopen the app after major system updates to refresh scheduling.

4. Frequently Asked Questions (FAQ)

Q1: Why did my alarm not ring?
A1: Most cases are caused by notification permission, Focus mode, low volume, or disabled alarm state. Follow the Quick Start Checklist above.

Q2: How do I restore my subscription?
A2: Open the subscription screen and tap "Restore Purchases." Purchases are managed by Apple ID.

Q3: How do I request a refund?
A3: Refunds are handled by Apple. Visit: https://reportaproblem.apple.com/

Q4: Does the app require an account?
A4: Core alarm features do not require in-app account registration.

Q5: Can I reset all app data?
A5: The app provides reset options in settings (if available). You may also remove the app to delete local data.

Q6: Why is an advanced repeat option locked?
A6: Some advanced features require an active subscription entitlement.

Q7: Can I use the app offline?
A7: Core alarm scheduling works locally. Some optional features (for example, holiday data updates) may require network access.

5. Subscriptions, Billing, and Apple Policies

• Purchases, renewals, and billing are processed by Apple (App Store / StoreKit).
• Subscription management is available in Apple ID subscription settings.
• Refund decisions are made by Apple under Apple policies.

Helpful Apple links:

• Subscriptions and Billing: https://support.apple.com/billing
• Request a refund: https://support.apple.com/HT204084

6. Permissions Used by the App

• Notifications: Used to deliver alarm and reminder alerts.
• Network access (conditional): Required only for Mainland China "Smart Skip Statutory Holidays" data updates. This applies only when the app language is set to Simplified Chinese, because holiday and make-up workday datasets must be downloaded from the network.

The app does not require account login for basic alarm functionality.

7. Accessibility and Usability

The app includes accessibility support, including:

• VoiceOver labels/hints for interactive controls
• Dynamic Type support across major screens
• Larger text layout adaptations in key scheduling pages

If you find any inaccessible screen, report:

• Screen name
• VoiceOver spoken output
• Steps to reproduce

8. Known Behavior Notes

• Alarm behavior can be affected by iOS system notification and Focus settings.
• For newly changed repeat settings, reopening the app may help refresh background scheduling.
• Background scheduling timing is managed by iOS and may vary by system conditions.

9. Version and Compatibility

Platform: iOS (supported versions depend on App Store release metadata)

For the most accurate compatibility information, see the App Store listing.

10. Legal and Privacy Notice

Use of this app is also subject to:

• Privacy Policy: https://purealarm.top/purealarm/privacyPolicy.html
• Apple terms applicable to App Store purchases and platform services

If any section of this support file conflicts with mandatory legal requirements, applicable law and platform terms prevail.