PureDose Support

Last Updated: July 15, 2026

Thank you for using PureDose (display name may appear as localized equivalents such as the Chinese App Store name for your region). This page is for App Store users and review teams.

1. Contact Support

• Support Page: https://purealarm.top/puredose/techSupports.html
• Privacy Policy: https://purealarm.top/puredose/PrivacyPolicy.html

Typical response time: 1–15 business days. You may also email dominolamp@qq.com.

When contacting support, please include:

• Device model (e.g., iPhone 15)
• iOS version
• App version
• Steps to reproduce the issue
• Screenshot or screen recording if available

2. App Overview

PureDose is a local medication reminder and check-in app.

• Multiple on-device profiles with optional avatars
• Built-in dose templates and custom schedules
• Reminders via system alarms (AlarmKit, iOS 26+) and/or local notifications
• On-time alerts with limited nudges if not confirmed
• Data stored on device; no in-app account
• One-time in-app purchase to unlock more reminded medications and all-profile reminders (no subscription)
• Does not provide medical advice, drug databases, prescriptions, or pharmacy services

3. Quick Start Checklist

If reminders are not firing as expected:

1. Confirm the medication’s reminder is enabled and there is a dose planned for today.
2. For local notifications: iOS Settings → Notifications → PureDose — allow notifications; check Focus / Do Not Disturb.
3. For system alarms: requires iOS 26+ and alarm permission when prompted.
4. Free tier schedules reminders only for the current profile, with at most 2 medications that have reminders enabled.
5. After changing schedules, reopen the app to refresh scheduling.
6. After major iOS updates, open the app once to resync schedules.

4. Frequently Asked Questions (FAQ)

Q: Why didn’t I receive a reminder?

A: Common causes include denied notification/alarm permission, Focus mode, disabled medication reminder, free-tier limits, or no planned dose today. Follow the checklist above.

Q: What are the free limits?

A: Free users can enable reminders for up to 2 medications for the current profile. Extra medications or profiles can be saved but may not receive reminders until you unlock.

Q: How do I restore my purchase?

A: Tap “Restore Purchases” on the paywall or in Settings → Purchase. Purchases are tied to your Apple ID.

Q: How do I request a refund?

A: Refunds are handled by Apple: https://reportaproblem.apple.com/

Q: Do I need an account?

A: No. Core features work on device without in-app registration.

Q: Does data sync across devices?

A: Current versions do not offer iCloud sync. Data stays on the current device.

Q: What is the difference between system alarms and local notifications?

A: System alarms (AlarmKit) use the system alarm UI on supported iOS versions; local notifications appear in Notification Center. Earlier iOS versions use notifications only.

Q: Can the app tell me which medicine to take?

A: No. The app only reminds you based on what you enter. It does not provide medical advice.

Q: Can I use the app offline?

A: Core features work offline. Purchases and restore require the App Store and network access.

5. One-Time Purchase, Billing, and Apple Policies

• The app uses a one-time purchase (not an auto-renewing subscription), processed by Apple.
• “Restore Purchases” restores entitlement on a new device or after reinstall.
• Refund decisions are made by Apple under Apple policies.

Helpful Apple links:

• Billing: https://support.apple.com/billing
• Request a refund: https://support.apple.com/HT204084

6. Permissions Used by the App

• Notifications: for local notification reminders and nudges.
• System alarms (AlarmKit): when you choose system alarms on supported iOS versions.
• Photos / Camera (optional): only for profile avatars; images stay on device.
• Network (optional): App Store purchase/restore and opening privacy/support pages.

7. Accessibility and Usability

The app includes VoiceOver labels, Dynamic Type, Dark Mode, and Reduce Motion support. Contact support if you find an inaccessible screen.

8. Known Behavior Notes

• Reminder delivery depends on iOS scheduling, Focus settings, and permissions.
• The notification channel has system pending limits; the app prioritizes the nearest reminder batches.
• Check-in actions outside the configured time window follow in-app rules (taken / skip / makeup).

9. Version and Compatibility

Platform: iOS (minimum version per App Store listing).

System alarms (AlarmKit) require iOS 26+. On earlier versions, use local notifications.

10. Legal and Privacy Notice

Use of the app is also subject to:

• Privacy Policy: https://purealarm.top/puredose/PrivacyPolicy.html
• Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
• Apple terms for App Store purchases and platform services