PureDue Support

Last Updated: July 7, 2026

Thank you for using PureDue (display name may appear as localized equivalents such as the Chinese App Store name for your region). This page is for App Store users and review teams.

1. Contact Support

• Support Page: https://purealarm.top/puredue/techSupports.html
• Privacy Policy: https://purealarm.top/puredue/PrivacyPolicy.html

Typical response time: 1–15 business days. You may also email dominolamp@qq.com.

When contacting support, please include:

• Device model (e.g., iPhone 15)
• iOS version
• App version
• Steps to reproduce the issue
• Screenshot or screen recording if available

2. App Overview

PureDue is a local expiry reminder app for contracts, memberships, warranties, IDs, and similar due dates.

• Built-in categories and templates for quick entry
• Per-item reminders via system alarms (AlarmKit, iOS 26+) and/or local notifications
• Advance reminders and custom reminder times
• Recurring due dates (e.g., annual) with automatic next due date calculation
• Data stored on device; no in-app account required
• One-time in-app purchase to unlock more active items (no subscription)

3. Quick Start Checklist

If reminders are not firing as expected:

1. Confirm the item’s reminder toggle is on and due date / advance days are correct.
2. For local notifications: iOS Settings → Notifications → PureDue — allow notifications; check Focus / Do Not Disturb.
3. For system alarms: requires iOS 26+ and alarm permission when prompted.
4. After changing due dates, reminder channel, or advance days, reopen the app to refresh scheduling.
5. After major iOS updates, open the app once to resync reminder schedules.

4. Frequently Asked Questions (FAQ)

Q: Why didn’t I receive a reminder?

A: Common causes include denied notification/alarm permission, Focus mode, disabled reminder toggle, or due date outside the advance window. Follow the Quick Start Checklist above.

Q: How many items can I keep for free?

A: Free users may keep up to 5 active items (archived items do not count). Adding a 6th active item prompts the one-time purchase; after purchase you can add more active items.

Q: How do I restore my purchase?

A: Tap “Restore Purchases” on the paywall or in Settings → Purchase. Purchases are tied to your Apple ID.

Q: How do I request a refund?

A: Refunds are handled by Apple: https://reportaproblem.apple.com/

Q: Do I need an account?

A: No. Core features (entry, browsing, local reminders) work on device without in-app registration.

Q: Does data sync across devices?

A: Current versions do not offer iCloud sync. Entries and preferences stay on the current device. Uninstalling usually deletes local data unless restored from a system backup.

Q: How do I reset all data?

A: Use “Reset All Data” in Settings to clear local entries and preferences. Purchase entitlement typically remains per App Store records. You may also uninstall the app.

Q: What is the difference between system alarms and local notifications?

A: System alarms (AlarmKit) use the system alarm UI on supported iOS versions; local notifications appear in Notification Center. Each item can choose one channel; switching cancels the old channel and schedules the new one.

Q: Can the app file business annual reports for me?

A: No. The app only reminds you of due dates. It does not provide filing, expedited, or guaranteed services. Please use official government channels for filing (often free).

Q: Can I use the app offline?

A: Core features work offline. Purchases and restore require the App Store and network access.

5. One-Time Purchase, Billing, and Apple Policies

• The app uses a one-time purchase (not an auto-renewing subscription), processed by Apple (App Store / StoreKit).
• “Restore Purchases” restores entitlement on a new device or after reinstall.
• Refund decisions are made by Apple under Apple policies.

Helpful Apple links:

• Billing: https://support.apple.com/billing
• Request a refund: https://support.apple.com/HT204084

6. Permissions Used by the App

• Notifications: when you choose local notifications for an item’s reminder channel.
• System alarms (AlarmKit): when you choose system alarms on supported iOS versions.
• Network (optional): App Store purchase/restore; reading App Store storefront for template recommendations (entry content is not uploaded).

Core features do not require contacts, photos, or location permission.

7. Accessibility and Usability

The app includes accessibility support such as:

• VoiceOver labels/hints on major controls
• Dynamic Type on major screens
• Dark Mode and Reduce Motion support

If you find an inaccessible screen, contact support with the screen name, VoiceOver output, and reproduction steps.

8. Known Behavior Notes

• Reminder delivery depends on iOS scheduling, Focus settings, and permissions.
• The notification channel has system pending limits; the app prioritizes scheduling for the nearest due dates.
• Default reminder options in Settings apply to new items only, not existing entries.
• After time zone or DST changes, open the app once to refresh list grouping and reminder schedules.

9. Version and Compatibility

Platform: iOS (minimum version per App Store listing).

System alarms (AlarmKit) require iOS 26+. On earlier versions, use local notifications.

See the App Store product page for the most accurate compatibility information.

10. Legal and Privacy Notice

Use of the app is also subject to:

• Privacy Policy: https://purealarm.top/puredue/PrivacyPolicy.html
• Apple terms for App Store purchases and platform services

If any section of this support page conflicts with mandatory legal requirements, applicable law and platform terms prevail.